- When you yourself have recharging or on line account issues, you might call Ally’s lending agencies at the step 1-888-568-0186 ranging from 8 a good.yards. and 10 p.meters. Mais aussi, Saturday as a consequence of Tuesday.
- To have general lending issues, reach out to step 1-800-427-9184 anywhere between 8 a great.m. and you may 8 p.yards. Ainsi que toward weekdays or Saturdays between ten a great.yards. and you will 5 p.m. Mais aussi.
- To help you report fraud, label 1-833-226-1520 and pick option 5.
Customer satisfaction
Ally has had combined customer care ratings toward 3rd-class remark websites. Towards the ConsumerAffairs, Friend received the common step one.5- from 5-celebrity score. Several reviewers said dilemmas reaching a bona-fide individual get the assist it expected. not, satisfied users said competitive APRs, comfort, and you may timely response times.
Membership Management
Friend allows you to help make and you will manage your account on line. For each and every report mortgage declaration contains directions on how best to create your internet account for people who haven’t already. And you may agenda automatic costs otherwise carry out alerts or reminders on line. There is also a devoted phone number to have battery charging issues having extended customer support times to get the assistance need even although you struggle on on line dashboard.
